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What is your warranty policy?

We stand behind our product, but due to the nature of socks and underwear, they take a lot of punishment and it can be hard to determine how long they have been worn for and for what purposes.  

We will replace any items that have been deemed defective, as opposed to wear and tear, within 30 days of purchase.  If not ordered online through Stance.com, a receipt of purchase will be required to verify the purchase date.

*Stance is not responsible for tag removal damage*

 

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Comments

  • Avatar
    Lisa Gordon
    Purchased a pair of Stance Fusion Socks and wore them once for approx 7 hours and both socks turned to fuzz where you put your feet. Never had that happen before with a pair of $10 socks!
  • Avatar
    Tim Rattanavilay
    Hello Lisa, Thank you for reaching out and we are sorry to hear about your recent issue. Please email a couple pictures of the issue to info@stance.com and include an order number or copy of your receipt if you still have it. We will get you taken care of. Thanks!
  • Avatar
    Lisa Gordon

    Joshua, as per your request I sent pics of socks that turned to fuzz and a copy of the receipt but never heard another word back from you. Can you please update me on this situation.

  • Avatar
    Opierce7201

    Order: 100312139

    First time wearing these Montego 2 L/XL M311B15MON-RED L/XL and noticed there was tread missing. I took them off to inspect and sure enough it's pretty thin there. Will I receive a replacement pair?

  • Avatar
    Opierce7201

    I sent pictures in my request...I just hope I get a response.

  • Avatar
    Corwin Thiessen

    I love the look and feel of your product, but I am disappointed in how quickly they wear out. With average wear, I expect a $25 sock to last more than 4 months before the heel or toe blows out. I own close to 20 pair of Stance socks. And at least eight of them have had the heels or toes blow out within four months. And this is from only wearing them once a week. I have had cheap tube socks from Walmart that have lasted over a year without a similar problem. I take very good care of my clothing and socks, I wash in cold water and I hang to dry. Do you stand behind your product? What's the point of purchasing an incredibly stylish pair of socks, if they are just going to develop holes and wear out after only four months of average use? How are you prepared to help me with this issue? Thank you for your time.